JOB OPPORTUNITY

 

If you have an in-depth knowledge of major frequent flyer programs in Canada, Direct Travel has an exciting opportunity for you.

 

Direct Travel is currently hiring a frequent flyer specialist to assist our clients in redeeming their frequent flyer miles and maximizing their value. You’ll combine your thorough understanding of Aeroplan and other frequent flyer programs with using top-tier benefits (i.e. eUpgrades and Priority Rewards) to obtain the best value for the customer.

 

You’ll gain valuable experience in the travel industry and will be afforded a suite of industry travel benefits.

 

If you’ve been looking to turn your passion for points and the airline industry into a career, please read further and contact us to learn more about this opportunity.

 

 

Job Title: Frequent Flyer Specialist

Location: Ottawa, Ontario or Virtual/ Remote

 

OVERALL ACCOUNTABILITY

 

Supports the Customer Experience team by researching, booking, and advising customers on frequent flyer program redemptions (primarily Aeroplan).

 

REPORTING RELATIONSHIP

• Works closely with and reports to the Manager, Corporate Operations and the Director, Customer Experience

 

SPECIFIC ACCOUNTABILITY

• Provides customers with assistance in choosing the most advantageous use of their frequent flyer points

• Completes frequent flyer redemptions, ensuring optimal use of points and accurate application of elite status benefits and customer preferences (i.e. seating, aircraft)

• Provides customer itinerary and invoicing support (GDS – Travelport Apollo/ Sabre)

• Projects an exceptionally professional manner, superb communication skills and thoughtful attention to both internal and external customers

• Researches current travel restrictions and clearly presents information to customers

 

SPECIFIC COMPETENCIES REQUIRED

• Ability to access customer frequent flyer program profiles and book travel via airline online booking system

• Extensive knowledge of frequent flyer programs and elite status benefits (i.e. Aeroplan Elite status)

• Travel industry experience Global Distribution Systems (Travelport Apollo/ Sabre) is an asset but not an absolute requirement

• Excellent computer skills including Microsoft Office365

• Superior interpersonal, communication (both written and verbal) and organizational skills

• Professionalism and confidence in dealing with premium customers

• Discretion when dealing with privileged information

• Excellent attention to detail and accuracy

• Ability to manage many tasks within a high-energy, fast-paced environment

 

If this sounds like an ideal opportunity for you, please complete the form below.